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PoliciesPlease Read Entire Document Before Ordering....
*Placement of order signifies agreement to Organicsbeyond's policies. It is the customer's responsibility to read these policies before ordering. Please allow one day for processing of in stock items before shipment. Estimated delivery days are from time of shipment, not from time of order. Due to environmental concerns, Organics Beyond does not supply printed catalogs or printed invoices. We send paperless invoices to the email address supplied at time of order, but we will not include the invoice in the shipment. All products on the website represent our current stock with our most up-to-date pricing and current sales. Please continue to check the web site for future additions. Ordering:Place an order in one of three ways:
Forgot Your Password:In order to protect our encrypted system and our customers, Organics Beyond will generate a new random password and send it to the original e-mail address supplied in an original account set-up. PAYMENT:Organics Beyond accepts VISA, Master Card, Discover Card and American Express. We also accept checks and money orders. Please send checks and money orders to Organics Beyond, P.O. Box 5291 Poland, OH 44514. If paying with check or money order, we will not ship your order until payment has been received and/or has cleared. SHIPPING:
If an item is in stock, we will ship it within one business day. Orders placed on a Saturday, Sunday or on a holiday will not ship until the following business day. Orders placed on weekdays before 11:00 a.m. EST will ship the same day (if in stock). Any orders placed after 11 a.m. will process the following business day. Larger items or large orders may require additional processing time. Organics Beyond tries to indicate when products are not in stock. There are occasions; however, when stock is depleted between the time you place your order, and the time we process your order. If this occurs, we will try to do the following: inform you of the back order status, estimate the shipping date, and give you the chance to rescind your order. All items are shipped via UPS ground but if you needed 2nd day air, please call us for pricing. RETURN/EXCHANGE POLICY:Organics Beyond will grant refunds (excluding shipping and handling) for products returned within 30 days after the purchase date. The product must be in perfect condition. You are responsible for return shipping and handling costs in either a return or exchange. The item must be in its original re-sellable condition to receive a refund SHIPPING / SHIPPING DAMAGE & PROBLEMS:Upon receipt of your merchandise, report any damaged shipment to our customer service department at 1-800-906-7761. Also, report immediately any problems with shipping (e.g. damage or delivery failure) so we can file a claim with the shipping company. We will not process any damage/failed delivery reports after 30 days. If you are concerned about a delivery, please call our service department at 1-800-906-7761. You are responsible for tracking the package through the UPS code, or checking your order through your Floorseating.com online account. You are also responsible for calling customer service about a failed delivery. LARGE ORDER REQUESTS or ESTIMATES:Organics Beyond is happy to work with our customers to fill large orders. However, due to the large seasonal demands, in stock quantities and/or manufacturer delays on large orders may take 2 weeks or more to process. If items are in stock they will be shipped or set aside (at the time of payment). If the items are not in stock an order to the manufacturer can be placed and an estimate for shipping can be given to you once we have all your (shipping/address/quantity requested) information. The order can be placed directly to through the site and a customer service representative will call you if there will be any delays. SECURITY AND PRIVACY:When you shop on-line at Organics Beyond, you are shopping on a highly secure site. Organics Beyond is "anti-spam," and we will not use unethical promotional methods. We use "SSL" servers for our e-commerce to ensure the most secure way to shop. We only send your credit card number via secure encrypted connections, and we do not store customer data where it can be accessed via the Internet. In addition, we consider your customer data to be private and we will not sell or share it with any outside interests. DISCLAIMER:Organics Beyond prices and policies are subject to change at any time. Organics Beyond reserves the right to refuse service to any person for any reason. Placement of an order signifies agreement to Organics Beyond's policies. Customers must take the responsibility to read these policies before ordering. Please allow one day for processing of in-stock items before shipment. Estimated delivery days are from time of shipment, not from time of order. |
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